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I forgot my Wallet PIN. Can you get my coins for me, please?


When you signed up, we asked you to save your Secret Phrase words. Do you have this?


If yes, go to Account Recovery, enter the Secret Phrase words, and you will receive a welcome back email with your new account password’ This step will also disable your initial phrase words -- make sure to write this new phrase words down after you login again and set a new wallet PIN!


If you do not have your Secret Phrase words, there are conditions and fee for Account Recovery.

Contact support for more details.

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